Returns / Refunds Policy

Strictly NO refunds/returns. ​

Refer to the exchange policy & guidelines if you still wish to exchange your item.​

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Exchanges Policy ​

​Any exchanges are subjected to store approval and availability.

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Exchanges Guidelines

If you receive a WRONG/DEFECT ITEM, please notify us immediately via email at farain.anaqa.co@gmail.com or through our Contact form (attached at the bottom of this page). Please be reminded to provide your receipt/invoice upon requesting for an exchange as it is subjected to inspection upon receipt/invoice. Please take note that this request will only be processed if the items are returned within 5 WORKING DAYS after receiving in GOOD CONDITION. Items must be UNWORN, UNALTERED, UNWASHED, with all original tags and packaging intact (excluding parcel bag). Any items showing signs of use, damage, or alteration (including odors or stains) will be denied for exchange and returned to you.

 

Strictly No Exchange or Refund Under Any Other Circumstance Including:

• SALE or CLEARANCE items

• Incorrect sizing

• Color dissatisfaction (note: screen colors may differ)

• Change of mind

• Customer negligence leading to item damage

• Incorrect or incomplete addresses provided by the customer

• Courier mishaps after dispatch

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Important Notices:

• For returns and exchanges, contact us within 3 days of receiving the product.

• Strictly NO refunds. Only exchanges accepted, subjected to approval & availability.

• We reimburse normal postage for defective/wrong items and offer store discounts as compensation.

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Strict Policy Enforcement:

We uphold these policies rigorously to ensure fairness and quality. Any attempts to manipulate or create defects will result in denied exchanges and future purchase restrictions.

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Do remember to uphold your Amanah while requesting for an honest exchange, thank you. Jazakallah Khayr.